ITX1company - general IT support in Greater Copenhagen and North Zealand
ITX1company - always nearby!
ITX1company - general IT support in Greater Copenhagen and North Zealand
User
support
- A shortcut to know how!
Those of us who use a computer in our work know the challenges that sometimes arise when we want to find and use the many things apps can do.
Of course, it makes no sense in this context that MS Office, for example, has around 12,000 functions. Because very few users use them all. On the other hand, it's nice to know the features that can make it easier to solve a specific task.
This is where we come in, because we know MS Office and what it can do. We also know many of the other apps you use.
We want to share this knowledge with you, so feel free to ask.
Service agreement
A service agreement covers the services and terms agreed upon. A fixed monthly amount is paid for the agreement, which is proportional to the scope of the agreement.
The price is typically calculated based on the number of servers, users and other factors that are expected to affect the time spent on service and support.
In connection with breakdowns where replacement hardware or software will be needed, this will be invoiced extraordinarily.
The agreement can be extended to include repair, thus also covering costs for replacement hardware or software.
A service agreement is typically renewed annually and can be terminated with three months' notice.
Customers who want a different solution can purchase a voucher with 10, 20, 30, 50 or 100 hours of service and support. When purchasing a voucher, the price is reduced in proportion to the number of hours purchased.
Customers who do not want an appointment are billed by the hour.
