top of page

Telephony

- perhaps your most important communication channel?

​

That's why it's important that you give your customers the best possible experience.

​

With the telephony solution we provide, you can give your customers and others the best possible experience when they call your business.

​

The solution ensures that customers, suppliers and others can always get in touch with you when there is a need.

 

Integration between desk phones and smartphones makes call forwarding much simpler.  

Smartphone integration

With the solution, smartphones, mobile phones and desk phones can be linked to the same switchboard and integrated into one phone number, making it simpler, faster and more efficient to contact you and forward calls to your colleagues.

 

You can control which phone you want to receive calls on via a smartphone app that also acts as a calling platform and gives you an overview of contacts and history.

 

The app can also be used for listening to messages, forwarding and recording conversations.


Calls from abroad can be identified by the country code and can then be automatically forwarded to the recipient in the company designated to handle the call.

One solution - many functions

The solution has many features that, when used correctly, can ease phone handling and give customers and others a good experience when they try to contact you.

The features are:

  • welcome greeting

  • Opening hours

  • phone queues

  • key menus

  • answering machine

  • conference call

  • "call me back"

  • sound files

  • Direct call

  • retraction groups

  • statistics

  • Graphic display of the switchboard

  • call forwarding

  • number display

  • URL calls

  • Your own music on hold

  • Record conversations

  • sound files

App for switching without limitations

With the app, you can easily transfer a call so that your customers are always connected to the agent they need they need.

 

Switching is quick and easy, and you choose whether you want direct or supervised switching.

 

The app's monitored transfer gives your customers a great experience by ensuring that your employees are prepared before the call is transferred.

 

And if one of your employees needs a colleague's help, it's easy to add them to the conversation so that they can help the customer together and avoid unnecessary transfers.

bottom of page