ITX1company - general IT support in Greater Copenhagen and North Zealand
ITX1company - always nearby!
Restore data access
It's almost always a disaster when data becomes inaccessible. Especially if there is no functioning backup.
Most often there is a backup, but sometimes there isn't.
Fortunately, when this is not the case, restoring data is still an option.
However, this can come at a significant cost, so you need to carefully assess whether it's worth it.
When it comes to very important data, there is often no doubt.
We restore access to data to the extent possible.
Service agreement
A service agreement covers the services and terms agreed upon. A fixed monthly amount is paid for the agreement, which is proportional to the scope of the agreement.
The price is typically calculated based on the number of servers, users and other factors that are expected to affect the time spent on service and support.
In connection with breakdowns where replacement hardware or software will be needed, this will be invoiced extraordinarily.
The agreement can be extended to include repair, thus also covering costs for replacement hardware or software.
A service agreement is typically renewed annually and can be terminated with three months' notice.
Customers who want a different solution can purchase a voucher with 10, 20, 30, 50 or 100 hours of service and support. When purchasing a voucher, the price is reduced in proportion to the number of hours purchased.
Customers who do not want an appointment are billed by the hour.
