Welcome greetings Customers and others who contact your business are welcomed with a spoken greeting and music on hold. So they know it's your company they've contacted and can relax while they wait for an employee to answer the call.	Opening hours Control how the phone system handles calls during and outside your business hours, with the option to make exceptions for internal meetings and holidays.	Call queue Call queuing allows incoming calls to be distributed among employees based on a set of defined criteria, all with the aim of maximizing the experience for customers and others.
Withdrawal groups Enables incoming calls to be answered from all connected phones. Then you can serve the call forwarded to your colleague without moving.	Conversion Switching is done easily and seamlessly without knowledge of extensions and mobile phone numbers. Forwarding can be done directly or after a previous call	Conference call The feature is suitable for short and efficient meetings with up to 4 participants. Participants join the meeting by calling a dedicated phone number and entering a code.
Direct call All connected phones have a public but hidden phone number that can be used for direct calls outside the main number. For example, it can be given out to family members and key business partners.	"call me back" Customers and others sometimes get impatient if they have to wait a long time for you to answer their calls. This gives them a bad experience, which you can counteract by giving them the option to be contacted when you have time. You have that option with "call me back".	Key menus With a self-service feature, you give your customers and others who contact the company the opportunity, via a spoken guide, to make keystroke selections that connect them with the employee they want to contact.
Your own music on hold Music on hold is played for your customers and other callers while you get ready to answer their calls. The on-hold music can be chosen from a range of options or can be self-produced.	Record conversations Record conversations for internal training or other purposes. Conversations you participate in can be legally recorded without the other party's knowledge. However, it may be a criminal offense to play the conversation for people who are not party to the conversation.	Statistics All calls are recorded in the statistics module and can be used for analysis. The statistics function allows you to pull specific reports that can be displayed directly on a screen or exported to Excel.
URL calls Allows you to record information about when the company's phone system is most heavily loaded. With this information, you can, for example, guide your customers and others via your company website on when they have the best opportunity to contact you successfully.	Monitoring With a large screen showing live call traffic, it is possible to maintain an overview in a pressured situation and act managerially in terms of resource allocation.