ITX1company - general IT support in Greater Copenhagen and North Zealand
ITX1company - always nearby!
Operation & maintenance
Operation and maintenance is a prerequisite for continuous availability.
With a service and repair agreement, you get a complete overview of the fixed costs for maintenance and support of your IT solutions.
The service and repair agreement ensures that your IT solutions are updated and maintained, as well as providing extra security against unforeseen costs should something unexpected happen.
The agreement can cover all your IT solutions or parts of it. It is always customized to reflect your needs. With the agreement in hand, you can always call and get help from an employee when needed.
Service agreement
A service agreement covers the services and terms agreed upon. A fixed monthly amount is paid for the agreement, which is proportional to the scope of the agreement.
The price is typically calculated based on the number of servers, users and other factors that are expected to affect the time spent on service and support.
In connection with breakdowns where replacement hardware or software will be needed, this will be invoiced extraordinarily.
The agreement can be extended to include repair, thus also covering costs for replacement hardware or software.
A service agreement is typically renewed annually and can be terminated with three months' notice.
Customers who want a different solution can purchase a voucher with 10, 20, 30, 50 or 100 hours of service and support. When purchasing a voucher, the price is reduced in proportion to the number of hours purchased.
Customers who do not want an appointment are billed by the hour.
