ITX1company - general IT support in Greater Copenhagen and North Zealand
ITX1company - always nearby!
Of course, we provide on-site support. We call it "on-site" support because we are at the customer's location and therefore have the opportunity to get our hands on the problem. We quickly find the cause and can effectively take the necessary action.
When it's urgent, we're there immediately. This makes our customers happy, because what's more important than getting support when it's needed.
Onsite support
Service agreement
A service agreement covers the services and terms agreed upon. A fixed monthly amount is paid for the agreement, which is proportional to the scope of the agreement.
The price is typically calculated based on the number of servers, users and other factors that are expected to affect the time spent on service and support.
In connection with breakdowns where replacement hardware or software will be needed, this will be invoiced extraordinarily.
The agreement can be extended to include repair, thus also covering costs for replacement hardware or software.
A service agreement is typically renewed annually and can be terminated with three months' notice.
Customers who want a different solution can purchase a voucher with 10, 20, 30, 50 or 100 hours of service and support. When purchasing a voucher, the price is reduced in proportion to the number of hours purchased.
Customers who do not want an appointment are billed by the hour.
