ITX1company - general IT support in Greater Copenhagen and North Zealand
ITX1company - always nearby!
Crisis management
Sometimes the world comes crashing down - it's good to know someone who can keep calm and provide a quick overview.
About once a year, we experience an IT system crashes, making vital data inaccessible. This means that employees are suddenly unable to do their jobs. This creates uncertainty, frustration and many questions.
When can we access our emails? We have a deadline on an important quote in 30 minutes - when can we print? etc.
We create an efficient and secure overview so that necessary decisions can be made on an objective basis.
Service agreement
A service agreement covers the services and terms agreed upon. A fixed monthly amount is paid for the agreement, which is proportional to the scope of the agreement.
The price is typically calculated based on the number of servers, users and other factors that are expected to affect the time spent on service and support.
In connection with breakdowns where replacement hardware or software will be needed, this will be invoiced extraordinarily.
The agreement can be extended to include repair, thus also covering costs for replacement hardware or software.
A service agreement is typically renewed annually and can be terminated with three months' notice.
Customers who want a different solution can purchase a voucher with 10, 20, 30, 50 or 100 hours of service and support. When purchasing a voucher, the price is reduced in proportion to the number of hours purchased.
Customers who do not want an appointment are billed by the hour.
